1. Nature of fulfilment
CallTech primarily supplies professional services rather than shipped consumer goods. Fulfilment may be remote, on-site, hybrid or digital depending on the accepted scope.
2. When delivery starts
Work starts after the applicable conditions are satisfied, which may include written scope approval, purchase order or agreement, required deposit or payment, access credentials, environment readiness and scheduling. The quotation or agreement takes priority for a specific project.
3. Standard support
For ordinary remote support, CallTech aims to schedule or begin triage as soon as reasonably practicable after authorisation. Exact response and resolution targets apply only where an SLA or written service term states them.
4. Project and implementation work
Projects may include discovery, design, configuration, migration, development, testing, training, handover and support. Milestones and estimated dates are communicated in the quotation, statement of work, project plan or project correspondence.
5. Automation and development
Automation, CRM, website, app and backend work is typically delivered in stages. Customer review, test access and acceptance may be required before production deployment. Third-party API, platform and app-store approvals can affect delivery times.
6. On-site work
On-site services are scheduled by agreement. Travel, accommodation, after-hours work or special access costs are disclosed in the quotation or approved change before being charged where reasonably foreseeable.
7. Customer dependencies
The customer must provide accurate requirements, timely approvals, lawful access, backups where appropriate, credentials through agreed secure channels, and cooperation from relevant staff or vendors. Delays in dependencies may move delivery dates.
8. Third-party dependencies
Microsoft, AWS, telecommunications, hosting, payment, domain, app-store or other third-party services can introduce outages, approval periods or constraints outside CallTech's control. CallTech will communicate significant effects and reasonable alternatives within scope.
9. Completion and records
Completion may be evidenced by delivery of agreed outputs, completion of milestones, handover, deployment, support records or written acceptance. Customers should retain their quote, invoice, agreement, payment confirmation and relevant handover material.
10. Questions
For delivery questions, contact admin@calltech.co.za and reference the quotation, invoice or project name.